Frequently Asked Questions
Some answers to help you
Most frequent questions and answers
How should I care for my jewelry?
- Avoid contact with Chemicals
- Do not wear while bathing
- Avoid collision with other objetcs
- Clean regularly
- Do not wear while sleeping
- Neatly pack & store in seperate Zip lock when not in use
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
What are your shipping fees?
Sipping fees is Rs. 99 for net orders value total below Rs. 1000 & FREE SHIPPING is offered for net orders value above Rs. 1000
How long will it take for me to get my order?
Usually, We process the orders from our end in 48-72 hours after successful order placement. Few days are taken by the courier company based on the delivery pincode/area & serviceability. You can always get back to us via call/email to learn the status of your orders.
After care details for Sterling Silver Jewellery?
Sterling silver is a metal containing at least 92.5% silver. To take care of your sterling silver jewellery, polish it frequently with a soft dry cloth to avoid tarnish.
Store your silver jewelry individually,placed in plastic pouches/zip lock plastic bags to stop them being scratched or tangled. We offer free re-polish and repairs for fine jewelry & Silver Jewelry for first 6 months of purchase.
What is FJ Gems & How does the calculation work?
💎 FJ Gems are cashback loyalty reward points which you earn for every purchase on this store. You can collect these FJ Gems & spend them as good as Cash discount on future purchases.
FJ Gems Calculation Summary
1. When you Spend 25 RS on product purchase from our store = You Earn 1 💎 FJ Gem
2. When you have many FJ Gems in your MY_Account Section you can then use them on next purchases 1 💎 FJ Gem = 1 RUPEE AS GOOD AS CASH
3. You also Earn 100 💎 FJ Gems when your friends & family signup using your unique referral link on FineJewelz.com
4. Your friends & family members also earns 100 💎 FJ Gems on successful Signup
5. More you shop & refer – the more 💎 FJ Gems you earn
How do i connect with Finejewelz if i need help?
You can always connect with us on +919892020093 or mail us on connect@finejewelz.com